FAQ

Why should I shop with you?

Well doll, we are confident that you are going to LOVE shopping with us as we go great lengths to ensure you have an amazing experience! Here are some of the perks we offer as standard:-

- Free UK delivery & returns, Free delivery for EU orders over £30 & International orders over £60 

- Free gift with every purchase

-  Rewards programme so you will rack up points for signing up to our newsletter and for each purchase!

- 40 day Return and Exchange policy

- Trendy apparel and accessories

- Reliable order fulfillment & super fast delivery

- Friendly customer service with queries answered within 24 hours

- Fun promos and competitions!

 

How do I make an order?
To make an order, click through your desired categories and browse through the items. Once you have decided on an item you can click on the size ( if applicable) to choose a quantity. The item will be added to your shopping bag automatically, allowing you to continue shopping :-D
Don’t forget to look out for promotional codes and offers on our site and social media accounts.


How are my items posted and how much will it cost?
All UK Items are sent via DPD, Hermes or Royal Mail. International Orders will be sent via DHL. A tracking code will be provided for all orders. Free delivery is applied to UK orders over £50.00, EU orders and international orders over £100.  For UK orders under £50.00 a £3.00 standard delivery charge will be applied. For  EU orders under £100.00 a delivery rate of £8.00 will be charged. Shipping for the US, Canada, Australia and New Zealand will  be charged at a rate of £10.00 and the rest of the world charged between £12.00-£15.00 depending on your location. Please note customers are responsible for all Customs and Duties attached to their order.

How do I make a return and how long will it take to process it?

You can make an exchange or return by filling out the paper work provided, stating your reason(s) for the exchange or return. Please put the items in their original packaging and send it to:-

Please allow up to 5 working days to receive your money or exchanged item(s). We will update you via email concerning your order.

How long will it take?
All of our packages are sent via Standard Delivery. So generally, UK packages will take between 2-5 working days to reach you. International delivery should take between 5 – 9 working days. However, due to varying customs clearance times please allow up to two weeks for your order to arrive. If you have any questions or there are any issues please contact us. We will be happy to help!


What is your returns policy?
We have a 40 day return policy active from the day the order is received. Please ensure all items you wish to return are, unworn, unwashed, stain free, unperfumed and have their original tags and packaging.
Please note that the buyer will be responsible for all postage costs relating to returned or exchanged items. This will either be deducted from any outstanding balance or charged to the client via PayPal/credit card invoice.
For returned orders that received the free delivery promotion a 5% fee on the returned item(s) will be deducted from any refunded monies to recover the postage and packaging costs.
Please note that international buyers are responsible for any customs and duties charges that their order may be subject to.


How do you accept payment?
We accept Payment via Paypal or Shopify Payments which take most major debit and credit cards.

 Do you run any competitions or promos?

Yes gurl! We sure do! We run regular promos and competitions via our social media channels and newsletter. Get connect with us on social media and sign up for our newsletter for exclusive SASSI Squad deals! 

Please note, promo codes cannot be used in conjunction with any other promotion code may not be applicable to sale items. We will state this the item's description

 Please note that promo codes cannot be used in conjunction with one another unless specifically mentioned by SASSI in store. 

How can I spend my Loyalty Points?

Once you receive your discount voucher, you can redeem your voucher on any item(s) wish! However, please note that a minimum spend of £10 will apply in order for the redemption to be valid and cannot be used in conjunction with any other promotions.

Anything else I should know?

Please note that due to the use of flash and various lighting equipment the colour of the images may differ slightly when compared to the item when viewed in person.

Promotional vouchers exclude sale items unless otherwise mentioned. Promo codes and vouchers can be removed or expire. Please check our social media for updates

If you have any questions at all please feel free to get in touch via our social media channels or pop us an email to info@bornsassi.com. We answer all queries within 24 hours so you can keep on shopping! 

Happy shopping!